Your approval is complete once you have confirmed it is you and told us where to pay your refund. Here is what happens from there.
1. We file with HMRC (within 2 working days)
Our accountant files your return with HMRC within 2 working days of your approval. We text you when it is in. Your claim then shows Filed with HMRC.
If your identity check is still being processed, that is fine. Your claim carries on; the payout waits for the result.
2. HMRC processes it (usually 7 to 14 days)
HMRC usually pays 7 to 14 days after filing. Busy periods around January and April can add a little.
3. Occasionally: an HMRC query
Sometimes HMRC asks for more detail before paying. If that happens your claim shows HMRC has a question. It is routine, our accountants answer it for you, and we only message you if we need something from you.
4. You get paid
HMRC pays the refund to us as your nominee. We take our fee (37.5% of the refund plus VAT) and pay the rest to your bank account the next working day. It shows in your account within 1 to 3 working days. You get a text and an email the day it is sent.
While you wait
No need to chase. Your claim page always shows where it is.
Need to change your bank account? Message us before we file and we will help you update it. Once the return is filed, message us and we will sort it with you.
Know someone else who could claim? You earn £250 for every five friends who get paid. See the referral article for details.