Your bank details are where we send your refund, so it is important they are correct. Bank details are asked for after you approve your estimate, on the same screen.
You do not need to add them at the start. After you approve your estimate, we first ask you to complete a quick identity check, then show Where should we pay your refund? If we already have an account for you, we show it and you tap Use this account or Change account.
If you need to check or change your bank details after approving your estimate and before we file, message us and we will help you. Once your return is filed with HMRC, message us and we will sort it with you.
For your security, use your own personal UK bank account. We check the name matches the account with your bank before saving.
Not sure if your details are saved correctly? Message our team and we will confirm what is on your account.